For medical emergency cases please contact Global Response on 00 44 (0) 343 658 0303
For all general queries please contact us:
Telephone: 0333 300 2160
Monday to Friday 9.00am to 7.00pm,
Saturday 9.00am to 5.00pm
Or write to us at:
Leisure Guard Insurance
c/o ROCK Insurance Group
135 High Street
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew
Claims under Section A – Travel Cover:
Claims forms can be obtained from www.grclaims.com/leisureguard. Alternatively telephone our Claims Helpline on 00 44 (0) 0343 658 0345 or contact us by email firstname.lastname@example.org, giving your name and certificate number, and brief details of your claim.
Claims under this section must be submitted within 28 days of your return home.
Claims under Section B - Scheduled Airline Insolvency
First, check your Certificate and your policy to make sure that what you are claiming for is covered. You must notify us in writing either by e-mail or at the address below of any occurrence which may give rise to a claim and should be advised as soon as reasonably practicable and in any event within 14 days.
For Scheduled Airline Insolvency Insurance claims please contact: Affirma (MGA Cover Service Limited) on email@example.com or call +44 (0) 20 3540 4422 quoting reference: AFF/ESII/LG/2018
Affirma will only accept claims submitted up to three months after the failure.
Any claims submitted after the three months period will NOT be processed.
Please read the general conditions contained in this policy document and the relevant sections of your policy for more information. We may refuse to reimburse you for any expenses for which you cannot provide receipts or bills.
Claims under Section C – Optional Gadget cover:
1. Notify Trent - Services (Administration) Ltd as soon as possible after any incident likely to result in a claim under this insurance ;
Trent - Services (Administration) Ltd,
Gloucestershire GL7 1XD
Telephone: 01285 626020
Fax: 01285 626031
2. Report the theft of your mobile phone within 12 hours of discovery of the occurrence of the theft, to your airtime provider and instruct them to blacklist your handset;
3. Report the theft of your electronic equipment to the police within 24 hours of discovery and obtain a crime reference number in relation to the theft of the item.
4. If we replace your electronic equipment the ownership of the damaged or lost item is transferred to us once you have received the Replacement Item we have supplied. If the electronic equipment you have claimed for is returned or found you must notify us and send it to us if we ask you to do so.
Before your claim can be approved, you must pay the excess. The excess for a laptop, iPhone, smart phone or tablet is £50; for all other items, please refer to the excess in the Summary of Cover table.
If the above terms are not adhered to, then your claim may not be paid or paid in full.